AI-Driven Telco Service Assurance & Automation Solution

Path to Autonomous Network Operations

Fabrix.ai helps telecom companies shift from AI-assisted workflows to fully autonomous, self-healing networks.
quote

65% of Tier-1 CSPs will have implemented AI agents aiming for autonomous network operations by 2028, up from fewer than 5% in 2025.

Market guide for csp service and network assurance gartner
Gartner agentic ai for csp network operations

A New Era of AI Agents

The conversation at MWC has shifted. It’s no longer about whether AI can help, but it’s about how fast Tier 1 Service Providers can operationalize AI to drive measurable impact.

At Fabrix.ai, we aren't just showing demos. We are currently in production with Multiple Tier 1 Telcos across North America and the Middle East, managing millions of subscribers and automating complex, cross-domain workflows.

Why Telcos are Partnering with Fabrix.ai:

  • Going Beyond Dashboards: Don't just visualize problems; solve them. Our Agentic AI moves from "showing insights" to "taking autonomous action."

  • Reduce Mean Time to Repair (MTTR): Use intelligent reasoning to diagnose and resolve incidents across RAN, Core, and Transport layers in minutes, not hours.

  • Eliminate Operational Silos: Bridge the gap between NetOps, SecOps, and Customer Support with a unified AI reasoning engine.

  • Proactive Network Health: Shift from reactive firefighting to predictive maintenance that preserves the subscriber experience before it dips.

Telecom AI Platform (TAP)

  • Autonomous Networks
  • Network Digital Twin
  • AI RAN
  • Network Slicing
  • Service Assurance / Delivery

OSS/BSS Systems

Multi-domain, Multi-agent Orchestrator

Build, Deploy, Scale with AgentOps

Agents Registry, Open Agent Protocol, Translation Services

  • 5G / RAN
  • Datacenter / Campus
  • Optical
  • 5G / RAN AI Agents
  • Datacenter / Campus AI Agents
  • N/W Slicing AI Agents
  • Mobility AI Agents

Telco domain-specific MoE LLMs – fine tuning or agentic RAG

Telecom AI Platform (TAP) - Observability

  1. 1Domains

    RAN, vRAN, Open RAN

    Transport

    PNF / CNF / VNF

    DC

    Apps · CNF / VNF

    K8s · Virtualization

    Compute · Storage · Network

    Packet Core

    Physical / K8s / Virtualization

    SD-WAN

    Campus & Retail

    Switching, Wi-Fi

  2. 2Supported Protocols

    • Open TelemetryMetrics, events, logs, traces
    • gNMI
    • Bulkstats(SFTP) with self-describing schema or external schema
    • Message QueuesKafka, MQTT, AMQP
    • O-RAN E2AP & E2SM-KPM*Roadmap
    • Webhooks / REST Endpoints
    • Syslogs
    • SNMP v1/v2c/v3Polling & SNMP traps
    • SSH, WinRM
    • CMDBsex: ServiceNow, ServiceDesk, bluecat, etc.
    • ITOM Toolsex: Prometheus, Zabbix, Nagios, PRTG, AppDynamics, Dynatrace etc.
    • Controllers & Domain ManagersvCenter, k8s, Openstack, VeloCloud, DNAC, vManage, DCNM, etc.

  3. 3Ingestion

    Ingestion & Enrichment Pipelines

    Customer’s Data Lake

  4. 4Persistence

    OBJECT-STORE

    Datasets, ML models, configurations, templates

    GRAPH-DB

    Topologies

    TS-DB

    Metrics, events, logs, other operational data

  5. 5Intelligence

    Analytics & Aggregations

    Anomaly Detection

    Correlation, RCA

    AI

  6. 6Outcomes

    Single Pane of Glass

    SSO, dashboards, storyboards

    Ticketing Automation

    Integration with OSS/BSS systems

    REST APIs (Swagger)

    Model Context Protocol

AI Agents
for ITOps, NOCOps, SecOps, BizOps

Intelligent AI agents with codified knowledge that can gather info, reason and make decisions

IT Ops / NOC Opsuse cases

  • Root Cause Analysis Agent
  • RCA + Remediation with HITL for Network
  • Network Automation (Full mesh to Hub-spoke) Changes with NLP

SecOpsuse cases

  • SecOps – Risk analysis agent (logs, CR, CVE’s)
  • SecOps – Compliance agent
  • Services Asset Configuration Mgmt. (SACM) Agent

BizOpsuse cases

  • Salesforce CRM Insights – Contracts & Case
  • Document Analysis & Insights
  • HR Analysis & Insights

What Makes Fabrix.ai Different?

Plenty of vendors are demonstrating agentic AI. Fabrix.ai is running it — in Tier 1 networks, on telco data models, under enterprise governance. Here is what that difference looks like in production.

  • Agentic AI in Production

    Not a pilot. Not a proof of concept. Tier 1 providers in North America and the Middle East are running Fabrix.ai at scale, serving millions of subscribers.

  • Purpose-Built for Telco

    Our platform is designed around Telco data models, network protocols, and operational workflows — not retrofitted from generic enterprise software.

  • Unified Data + AI Foundation

    Our Data Fabric and Agentic AI Platform work together: ingest any data source, enrich it in real-time, and let agents act on it autonomously.

  • Multi-LLM, Model-Agnostic

    We don’t lock you into a single AI model. Fabrix.ai works across LLMs, so you stay in control of your AI strategy.

  • Enterprise-Grade Governance

    Security, role-based access, audit trails, and AI observability built in from day one.

Telco Supported AI Agents

Fabrix.ai helps telecom companies shift from AI-assisted workflows to fully autonomous, self-healing networks.

  • Anomaly Detection Agent

    Automatically learns operational baselines from metric and log data to detect and flag anomalous behavior in real-time.

  • Auto-Remediation Agent

    Executes safe, pre-approved remediation actions via runbooks and APIs, ensuring stability with human-in-the-loop oversight.

  • Root Cause Analysis Agent

    Research the root cause of a networking issue within a given time frame and provide a recommendation to resolve the issue.

  • ACL Change Audit Agent

    Continuously audits Access Control List (ACL) modifications to identify, flag, and report potentially risky rule changes.

  • Network Change Risk Assessment Agent

    Scores the potential impact of network changes by analyzing blast radius and rollback safety to mitigate operational risks.

  • Network Config Compliance Agent

    Evaluates network device configurations against industry best practices and vendor guidelines to ensure compliance.

  • Asset Capacity Insights Agent

    Analyzes network port capacity and utilization to identify and flag over- or under-provisioned data center resources.

Market Wins & Recognitions

Named in the Gartner Market Trend Report

Fabrix.ai was recognized in Gartner's Market Trend: Agentic AI for CSP Autonomous Network Operations (July 2025, ID G00832895) for its multi-agent orchestration capabilities optimized for CSP multivendor and multidomain environments.

$300M network migration, 30,000+ assets

A customer conducting a major network refresh deployed Fabrix.ai on-premises. After a short pilot in the Datacenter and IT domains, the project expanded to service assurance coverage across more than 30,000 production assets.

Multiple Tier-1 Telco wins

Fabrix.ai has multiple Tier-1 telecom customers in production across North America and the APAC region, with wins attributed to its differentiated multi-protocol correlation and agentic AI automation capabilities.

Telco Service Assurance Value Proposition

Fault Management

  • Multi-layer visibility and monitoring
  • Closed-loop automation, Root Cause Analysis
  • Prioritized service impact. Supress extraneous alarms

Performance Management

  • Real-time performance metrics and machine-learning baselining
  • Anomaly and performance degradation detection
  • Optimize resources and workloads

Automated Root-cause and Service Impact

  • Correlate services impact and isolate the underlying infrastructure problem
  • Automatically suppress extraneous alarms

Composable Analytics

  • Abilit to ingest disparate data sources like SNMP traps, Syslog, GnMI, Bulkstats
  • Automatically determine baselines and detect anomalies. ML-based analytics for deep actionable insights

Single Pane of Glass, Composable Dashboards

  • Rapid development of dashoards and reports to visaulize data collected from all required sources (e.g. devices and controllers

Reliability, Availability and Scalability

  • Active-active solution
  • Ability to ingest millions of metrics
  • Multi-tenant, microservices based architecture for on-premises, hybrid and cloud deployments

Wireless Insights - Multiple DNAC Controllers

Topology Aware Network Events Correlation CDP, OSPF, BGP

Topology Aware Network Events Correlation CDP, OSPF, BGP

Topology Aware Network Events Correlation CDP, OSPF, BGP

Network Topology -
OSPF

Network Topology - OSPF

Frequently
asked questions

AI-driven telco service assurance uses AI agents, machine learning, and unified network data to monitor, diagnose, and automatically resolve service-impacting issues across RAN, Core, and Transport layers. Instead of only visualizing problems on dashboards, agentic AI correlates events, identifies root cause, suppresses extraneous alarms, and takes autonomous remediation actions to protect the subscriber experience.

Fabrix.ai helps telecom companies shift from AI-assisted workflows to fully autonomous, self-healing networks. Its Data Fabric ingests and enriches any network data source in real time, while the Agentic AI Platform lets AI agents reason across that data and act autonomously, with human-in-the-loop oversight, closed-loop automation, and enterprise-grade governance built in.

Fabrix.ai provides telco-supported AI agents including the Anomaly Detection Agent, Auto-Remediation Agent, Root Cause Analysis Agent, ACL Change Audit Agent, Network Change Risk Assessment Agent, Network Config Compliance Agent, and Asset Capacity Insights Agent. These agents cover detection, diagnosis, remediation, compliance, and capacity use cases across telecom network operations.

Fabrix.ai reduces Mean Time to Repair (MTTR) by using intelligent reasoning to diagnose and resolve incidents across RAN, Core, and Transport layers in minutes instead of hours. It correlates events, logs, and metrics with topology awareness, isolates the underlying infrastructure problem, prioritizes service impact, and executes safe, pre-approved remediation actions through runbooks and APIs.

Yes. Fabrix.ai is in production with multiple Tier-1 telecom service providers across North America, the Middle East, and APAC, managing millions of subscribers and automating complex, cross-domain workflows. One customer deployment covers service assurance across more than 30,000 production assets as part of a $300M network migration.

Fabrix.ai can ingest disparate telecom data sources such as SNMP traps, Syslog, gNMI, and Bulkstats, along with events, logs, and metrics from multivendor and multidomain environments. The platform automatically determines baselines, detects anomalies, and applies ML-based analytics, with an active-active architecture able to ingest millions of metrics.

No. Fabrix.ai is multi-LLM and model-agnostic, so telecom operators are not locked into a single AI model and stay in control of their AI strategy. The platform also includes enterprise-grade governance with security, role-based access, audit trails, and AI observability built in from day one.

Fabrix.ai is purpose-built for telco, designed around telecom data models, network protocols, and operational workflows rather than retrofitted from generic enterprise software. It was recognized in the Gartner Market Trend report on Agentic AI for CSP Autonomous Network Operations for its multi-agent orchestration capabilities optimized for CSP multivendor and multidomain environments.